For life-threatening emergencies call Triple Zero (000)

Contact us

IGEM welcomes enquiries related to our role and activities, and feedback on this website.

We cannot resolve individual issues, or provide personal advice and support. Complaints about services provided by government organisations or emergency management agencies should be directed to the public sector body or agency you are complaining about (External link).

We promote an environment that encourages dignity and respect.

This means that verbal, aggressive or violent abuse and behaviour towards IGEM staff or any member of the community within our workplace or at our events will not be tolerated under any circumstances.

 

General enquiries

Feedback and enquiries

Email (External link)

Telephone: 03 8684 7900 (This is a voicemail box monitored during business hours)

 

Location

Our office is located in naarm (Melbourne) on the lands of the Wurundjeri people of the Kulin Nation.

Postal address 

GPO Box 4356
Melbourne VIC 3001

Street address 

121 Exhibition Street
Melbourne VIC 3000

Connect with us

 

Media enquiries

For Inspector-General for Emergency Management media enquiries call 03 8684 7900 or email igem@igem.vic.gov.au (External link)

To access government media releases, visit the Premier of Victoria (External link) website.

In an emergency 

 

Triple Zero (000)

  • Triple Zero (000) (External link) should be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.
  • Be prepared to describe your location as accurately as possible. Your mobile phone only shows call-takers your billing address, not your current GPS location.
  • If you see smoke, check the planned burns map (External link) before calling Triple Zero (000). 
 

VicEmergency

VicEmergency (emergency.vic.gov.au (External link)) is a centralised website to find emergency information and warnings for Victoria. You can also access preparedness and recovery information related to emergencies.

The website has a real-time Google Map display with incidents across the state including floods, storms, fires, earthquakes, tsunami, beach closures, shark sightings and more.

You can get information by tuning in to ABC local radio, or other emergency broadcasters (External link) including radio or SKY News, by downloading the VicEmergency app (External link), phoning the VicEmergency Hotline on 1800 226 226 or following VicEmergency on Facebook (External link) or X (formerly Twitter (External link)).

Remember, always access more than one source for emergency information and warnings.

     

    Flood, storm, tsunami and earthquake emergency

    Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency.

     

    National Relay Service

    If you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the National Relay Service (External link):

    • TTY users phone 106 then ask for either Triple Zero (000) or 132 500
    • Speak and Listen users phone 1800 555 727 then ask for either Triple Zero (000) or 132 500
    • Internet relay users connect to the NRS (External link) then ask for either Triple Zero (000) or 132 500
     

    Wildlife emergency in Victoria

    You can do a lot to help injured, orphaned or sick wildlife. 

    You can call Wildlife Victoria's emergency response line on (03) 8400 7300 24 hours a day, 7 days a week

    Or report a wildlife emergency online (External link). This service is monitored 7 days a week from 6.30 am to 8.30 pm, during which time one of Wildlife Victoria team will call you back (typically within an hour)

    There's also instructional fact sheets (External link) to help you with most common wildlife situations.

     

    Deaf Emergency Information

    The Deaf Emergency Information resource brings important information together in one place, in Auslan and in written English.

    If you are deaf, deafblind or hard of hearing the website deafemergencyinfo.com.au (External link) will help you to:

    •  understand the different natural hazards experienced by Victorians every year
    •  learn from the experiences of other people in the community
    •  understand how to watch and act so you can take responsibility for your own safety
    •  learn how to prepare, respond and recover from natural hazard events in your area
    •  understand how emergency services work together.